Question 1

What types of apartments are there?

Accepted Answer

The UNIaparts has 4 different apartment types. All apartments have an ensuite-bathroom with shower und toilet. Apartments of type A and B have a kitchenette, type C an D have use of common kitchenettes at the end of each floor.More detailed information can be found here.

Question 2

What kind of equipment ist included in the apartments?

Accepted Answer

Here you can see a list of basic equipment for each apartment.

Question 3

Do all apartments have their own bathroom?

Accepted Answer

Yes, everyone has their own bathroom with a sink, toilet and shower.

Question 4

How many people live in the apartment/house?

Accepted Answer

An apartment is only occupied by the person (or two people) who booked it.
There is a total of 18 apartments throughout the house.

Question 5

Are the apartments furnished?

Accepted Answer

Each apartment is equipped with a bed, at least one table and a wardrobe. Bed linen is also provided.

Question 6

How big is the bed?

Accepted Answer

Most apartments have a 90x200 cm bed, some have a 140x200 cm bed.Type A-apartments have got a twinbed that can be used as two separate beds or as one big bed (180x200 cm). Please tell us before your arrival which setting you prefer.

Question 7

What electrical devices are available?

Accepted Answer

The rooms have desk and bedside lamps, a kettle, a microwave and a refrigerator. The kitchens are equipped with two hotplates and an oven. 
More information here:

Question 8

Are there pots, cutlery, dishes?

Accepted Answer

The apartments have a basic set of cutlery (knives, forks, spoons, etc.) and tableware (plates, cups, glasses, bowls, etc.), and the kitchens also have cookware such as pots, pans and serving spoons.< /p>
To open the cupboards, please press the inside corner of the cupboard-doors.

Question 9

Will the apartment be cleaned during my stay?

Accepted Answer

No, residents are responsible for cleaning the apartments during their stay. Cleaning supplies, vacuum cleaners, brooms, etc. are provided (room 0.8 on the groundfloor). Please leave your room swept clean when you move out!

Question 10

May I smoke in my apartment?

Accepted Answer

No, there is an ashtray outside the front door. The whole house is non-smoking.

Question 11

Is there a TV in the room?

Accepted Answer

Our target group are international guests who do not need German television. Therefore, there is no TV in the flats.Our wifi offers a download-rate of 25 Mbit per gadget. Streaming films or webconferences on your own laptop, tablet or mobile are no problem.

Question 12

How do I get my mail?

Accepted Answer

We distribute letters three times a week to the mailboxes located in the stairwell on the ground floor. Invoices and other written communication from us are sent the same way.

Question 13

How do I receive parcels and packages?

Accepted Answer

For receiving packages and parcels, we recommend choosing a parcel locker: e.g., DHL Packstation 170 at the University Hospital, Franz-Josef-Strauß-Allee 11; DHL Packstation 131 at Aldi, Joh.-Hösl-Straße 1; Hermes PaketShop Hermann-Geib-Str. 14 (at Haußler Beverage Market); DPD PaketShop at Al Madina Supermarket, Bischof-Konrad-Str. 9a.If no pickup at a parcel shop or locker is specified in the order, the delivery driver can leave the shipment in the entrance area of UNIaparts or, if the recipient is not available, drop it off at any parcel locker in the city area. You will then receive a postcard notification.

Question 14

How does check-in work at UNIaparts?

Accepted Answer

Check-in takes place from 4 pm via a key safe. The code will be communicated after payment of the first invoice.

All the apartments are located in the first to third floor of the house. Please use the stairway to get to your apartment.

Question 15

Where is the key safe?

Accepted Answer

The key safe is located in the entrance area of the flat block. Go through the green entrance door - as shown in pictures 1 and 2.There are four key boxes available. Please check your e-mails for the key box number and the code.If you have entered the code correctly, turn the handle and open the box. Inside there is the key to your booked flat.

Question 16

How will I get the pincode for the keysafe?

Accepted Answer

The code for the key safe will be provided to you in the first invoice.

Question 17

Is there a manned reception?

Accepted Answer

No, there is no reception at UNIaparts. Communication takes place via email, telephone or WhatsApp. Check-in and check-out work well without reception thanks to the key safe.You can reach us as follows:Telephone: +49 (0) 941 465217-70Mobile: +49 (0) 162 1896760Email: mail@amann-verwaltung.deWe can also be reached via WhatsApp mobile.

Question 18

Will I get a rental contract?

Accepted Answer

No, a rental contract will not be drawn up. This is a normal accommodation contract. An invoice and payment are sufficient.

Question 19

How does check-out work?

Accepted Answer

Please return your key to the black mailbox in the entrance area by 10 a.m. on the check-out date.

Question 20

Do I have to clean the room thoroughly on leaving?

Accepted Answer

We ask that you leave the room swept clean. Please make sure to take all your valuables and travel items with you. Our cleaning staff will take care of everything else. The amount of the 70€ cleaning fee refers to a normal effort of around 2 hours for an apartment that is left swept clean. If the apartment is left very untidy or dirty, we reserve the right to charge an additional fee based on the actual effort involved.

Question 21

How much is the rent per month?

Accepted Answer

The apartments cost between € 750 and € 890 (sept 2025) per month. A cleaning fee of € 70 is added to each booking. All prices include VAT.There is no rental deposit.The € 70 for the final cleaning refers to an effort of around 2 hours if the apartment is left tidy and swept clean. We reserve the right to charge according to the actual effort in the event of deviations.The broadcasting fee of  around € 19 per month must be paid by tenants residing in Regensburg themselves.

Question 22

How does payment work?

Accepted Answer

As soon as the apartment is to be booked, we will send an invoice with a payment link for the first month including the cleaning fee. This invoice is payable immediately to secure the reservation. For all subsequent months, payment is due by the 15th of the previous month.The following payment methods are possible: credit card, PayPal, SEPA transfer.

Question 23

Do I have to pay the broadcasting fee to the 'Rundfunkbeitragsservice' myself?

Accepted Answer

Yes. Every resident who registers with a residence in Germany must pay the broadcasting fee. This amounts to 18.36 euros per household per month. If two people share a room ('household'), the fee is only due once.

Question 24

Why do I have to pay a cleaning fee of €70?

Accepted Answer

After your stay, the apartment will be thoroughly cleaned and prepared for the next guest. During your stay, our cleaning staff won't enter your apartment. Depending on the length of your stay, this cleaning fee of 70€ can have a significant impact on the total price.The amount of the fee is based on a normal effort of around 2 hours for an apartment that is left swept clean. If the apartment is left very messy or dirty, we reserve the right to charge an additional amount based on the actual effort involved.

Question 25

How are the rental costs divided?

Accepted Answer

The price consists of the net price and 7% sales tax. It also includes the use of water, power, heating and wifi.The broadcasting fee of around 19 € per month must be paid by tenants residing in Regensburg themselves.

Question 26

Do I have to pay a deposit for my apartment?

Accepted Answer

No, there is no deposit.

Question 27

Can I cancel my booking, eg for health reasons or because of trouble getting visa?
Will I get my money back?

Accepted Answer

If you wish to cancel your booking, please let us know immediately via WhatsApp or email. Already paid amounts will NOT be refunded. As a gesture of goodwill, however, we generally offer to refund 50% of the daily booking costs if we find a replacement tenant. Settlement will take place at the end of your booking period. Refunds are ONLY possible via SEPA transfer or PayPal.

Question 28

Where can I cook?

Accepted Answer

Apartments of type A and B have their own kitchen. Type C and D apartments do not have their own kitchen. There are common kitchens on every floor for all residents of UNIaparts.

Question 29

How are the private kitchens of apartments type A and B set up?

Accepted Answer

Each apartment is equipped with the following items:

The apartments type A and B have their own kitchen, which in addition to the basic equipment has a sink and 2 hotplates.

Question 30

Are food items such as oil, vinegar or tea bags provided?

Accepted Answer

No, for hygiene reasons we cannot store food in the apartments.

Question 31

Is there a washing machine?

Accepted Answer

There is a washing machine and tumble dryer behind the drying room 0.6. Use and payment is made via the provider WeWash, accessible via internet or app. Detergent is not provided by us, please bring your own.Payment by cash is not possible.If necessary, there are "Waschsalons" in town, e. g. in Landshuter Straße 20, 93053 Regensburg (busstop "Stobäusplatz")

Question 32

Where can I find cleaning supplies to keep my room clean?

Accepted Answer

The cleaning room with cleaning utensils is on the ground floor (E 0.8). There is also a vacuum cleaner on the 3rd floor. Please put everything back in its place afterwards!

Question 33

Where can I find fresh bed linen and towels?

Accepted Answer

There are two cupboards with bed linen and towels in drying room 0.6. Please put your dirty laundry in the basket next to the tumble dryer - we will wash it for you.

Question 34

I'm locked out - how do I get back into my apartment?

Accepted Answer

You have forgotten your key inside the apartment or lost your key?We can open the apartment with the master key. However, depending on the time of day and the effort involved, a payment of €20 to €50 is due. We ask that you write a whats-app or sms to +49 1621896760

Question 35

Is there WiFi at UNIaparts?

Accepted Answer

Yes, we have a connection capacity of 25 MBit per gadget / user. The WLAN is called UNIaparts and is freely available in all flats without a password. The capacity ist sufficient for streaming films or webconferences.Please select "UNIaparts" as the Wi-Fi network. You will be redirected to a webpage; there, accept the terms and conditions and select "OK" or "Done."You will remain logged in automatically for up to one week, after which you will need to log in again.

Question 36

How do I open and close the skylights correctly?

Accepted Answer

Please note that the skylight window must always be completely closed when it rains and when you leave the apartment - including the horizontal bar, otherwise rainwater can get in. Please follow these instructions:There is a horizontal bar at the upper edge of the window frame.
  2. This bar must be pressed towards the window glass.3. Then pull the top edge of the window down on the bar.To close the window, please follow the instructions in reverse order: close the window, push the bar towards the frame until it clicks into place.

Question 37

How can I change the batteries in the fire alarm?

Accepted Answer

If the fire alarm beeps regularly, the battery is slowly running down. To change the battery, please carry out the following steps:Turn the fire alarm to remove it from the ceiling.Remove the old battery.Insert the new battery.Place the fire alarm back on the base on the ceiling and screw it back in.

Question 38

Do you issue a landlord's confirmation of residence ("Wohnungsgeberbestätigung") for the registration ("Anmeldung")?

Accepted Answer

Yes, we will be happy to provide you with a confirmation of residence ("Wohnungsgeberbestätigung") for registration ("Anmeldung") free of charge.To do this, please send a photo of your passport or identity card by email to regensburg@amann-verwaltung.de. We are also happy to issue the landlord's confirmation of residence BEFORE you arrive at UniAparts. The landlord's confirmation of residence will then be placed in the post box in the stairwell on the ground floor of UniAparts.If you also require a "housing confirmation" (Wohnraumbestätigung) including confirmation of the apartment size, the provision costs 25 €.

Question 39

Where do I throw my rubbish away? How do I sort my rubbish?

Accepted Answer

Waste sorting is very important at UniAparts. On each floor you will find large rubbish bins with stickers and an explanation of which rubbish belongs in which bin.We differentiate between residual waste (fabric scraps, extinguished cigarette butts, hygiene paper, etc.), paper (paper, cardboard, newspaper, cardboard), light packaging (PET bottles, plastic packaging, milk and juice packaging in tetra packs, cans). There is also organic waste (food waste) in the kitchens. At the bus stop outside UniAparts you will find containers for brown, green and white glass, as well as a container for the clothes collection centre, where you can drop off used clothes and shoes for people in need.

Question 40

Can I receive mail?

Accepted Answer

We distribute incoming mail by room number to the post boxes on the ground floor of the stairwell. We place parcels and large letters next to them.

Question 41

Where can I leave my bike?

Accepted Answer

There is a bike rack just behind the entrance extension if you go up the driveway about 15 meters.

Question 42

Will I receive a confirmation of accommodation ("Wohnraumbestätigung") for the immigration office of the city of Regensburg?

Accepted Answer

We provide our tenants with a confirmation of accommodation ("Wohnungsgeberbestätigung) free of charge upon request. However, there is a charge for issuing an additional "housing confirmation" ("Wohnraumbestätigung") stating the size of the apartment. The price is €25.

Question 43

My laundry is stuck in the washing machine or dryer – how can I open the machine?

Accepted Answer

Dryer:A dryer door does not lock for safety reasons. Please note that the dryer door usually opens to the opposite side compared to a washing machine.Washing Machine:To get to your laundry again, please perform an emergency release.You can find detailed instructions here:https://we-wash.com/hilfe/eingesperrte-waesche/Here’s how to do it:Open the flap at the bottom left of the machine.Pull the small lever (color: orange) down with a tool (e.g., handle of a spoon) and release it. The drum can then be opened.

Question 44

Where is the next supermarket or grocery?

Accepted Answer

In the Oberisling district there is a butcher's shop www.preuschl.de that also sells other groceries such as pasta and baked goods. The nearest supermarket is an ALDI around 2 km away (with a direct bus connection via line 3). There you can find groceries as well as anything else you need for your daily needs.You can find an overview of nearby shopping options here.

Question 45

How do I get to UNIAparts?

Accepted Answer

From the north of the city, bus line 3 (direction "Grass") goes through the city center and the main train station directly to the "Oberisling" stop, from where it is only a few steps to UNIAparts. Alternatively, you can take bus line 6 to the "Uniklinikum". After around 20 minutes' walk (1.3 km) across fields, you reach Weingartenstrasse.You can find more information here: https://www.uniaparts.de/unserelage

Question 46

How often do the busses go?

Accepted Answer

Bus line 3 runs every 20 minutes Monday to Saturday and every hour in the evenings and on Sundays. Bus line 6 runs every 10 minutes Monday to Friday and every 20 minutes on Saturdays and Sundays.

Question 47

Can I pay my washing cash?

Accepted Answer

No, paying cash is not possible. Please use the app "wewash" as shown in the washing room via mobile or laptop or phone number. Payment is only possible by bank account or credit card.

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